Blog 22: Mentorship

L: Dr. Ishak Bishara, Durfee Family Care Medical Group
  Sara Castanon, Hospice

I: The most important thing I learned from mentorship was that in order for a doctor to best satisfy their patient is to have a patient-centered care run facility. To make the patient happy, everything about the treatment and what is done in the treatment, should be done according to the patient's comfort and best interest. It is all about the patient. Each patient is a little different, so each patient care appointment should be tweaked to that patient to have the highest outcome of patient satisfaction. Dr. Bishara explained to me that each person is nervous to go to a doctor's appointment because they are nervous about shots, possible diagnosis, and all unknowns. He told me that while treating the patient, throughout the appointment  it is crucial for a doctor to continue to give reassurance and hope to the patient to ease their fear and nerves. And at the end of the appointment, the doctor must tell the patient that there is definitely hope for their life because there is medication and treatment that can help them so they do not need to worry because as long as they take the medication and do the treatment, they will be all right. From shadowing Mrs. Castanon, I learned the importance of reviewing the medical happenings in a hospital or medical facility, and having those happenings and decision reviewed and fixed if there are any mistakes. Nurses are humans and they can sometimes make mistakes, whether it be making a wrong calculation or giving treatment that it is not time for, for the patient's best interest. It is important for all of this to be reviewed, to make sure that the patients are actually being properly treated, and indeed becoming better. 

A: This mentorship experience has helped me answer my essential question because a doctor's and nurses job is to care for a patient. This duty of a medical professional, if done correctly, will certainly bring patient satisfaction because that patient will be healthy and happy. Therefore, just by simply observing the doctor and nurses, I saw how they cared for and satisfied their patients. With Dr. Bishara, it was in the gentle  and familiar manner in which he gave his care that made his patients feel special and welcome. This quality of his helped me with my third answer, which discussed the importance of building a close relationship with a patient by being aware of and respecting and connecting with their culture. Dr. Bishara did this and it was successful because his patients always left the room smiling. It was also in which he reassured his patients that turned their frowns upside down. This helped me find my first answer, which stated for a doctor to give their patients reassurance and hope. With Mrs. Castanon, I also saw more to support my third answer. It showed the importance of documenting and reviewing information. She did this and in my third answer, in order to connect with the patient's culture, a doctor must have recorded information of the patient's culture and beliefs and lifestyle.