Over break I continued to work on my senior project by doing many components. I continued to attend my mentorship. I also caught up with my blogs, research articles, and interviews since my change of topic. Most excitingly, I worked a lot on my independent component, which I feel is coming along very nicely.
From everything that I did, the most important thing that I learned is that one of the ways to make sure a patient is satisfied in the end with their appointment, is by reassuring them that they will be OK. It is important that the patient knows that they are being cared for and will be happy and healthy in the end. This is important also for the patients who have anxiety and think that there is something wrong with them, when in reality, they are perfectly healthy. Reassurance is a key to patient satisfaction. This was most important because it answers part of my EQ. I learned it from Dr. Bishara one day while shadowing him; one of his patients was a healthy, yet anxious man.
If I had to do another interview, I would interview the office's Phlebotomist, Yaneli. I would interview her because she is a doctor who deals with blood and sees and treats patients. She would have great insight on how to deal with and approach different kinds of patients, and how she satisfies their needs.
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